PRIMUS Long Distance will always try to proactively provide what the customer needs, wants and more. This emphasis on the customer is not just a service concept but also an operations commitment. Our new streamlined business processes will ensure that you, the consumer, continue to receive the lowest per minute domestic and international toll rates available in the marketplace today. These refined processes are anchored by simplified plans and pricing which not only creates additional savings but also accurate billing and responsive service. Check our customer support knowledge base to find answers to many of your support questions. Below are topics that you can browse:
If you need further assistance, fill out the online support request form and we'll respond to you within one business day. We are also proud to staff and support the only "in language" call center of its kind in the United States. Our customer care team has recently introduced Spanish, Chinese and Russian language skills to answer your questions or assist you with signing up for service. Hours of Operation (by Time Zone):
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